Privacy Policy

1. Introduction

This Privacy Policy explains how CloneVoice collects, uses, stores, shares, and protects information when you use our website, application, AI voice generation tools, voice cloning features, subscriptions, credits, and related services.

By using CloneVoice, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Account Information

• name, if provided;
• email address;
• authentication provider information;
• account ID, login activity, and account settings.

Voice and Audio Information

• voice samples uploaded by you;
• reference audio used for voice cloning;
• generated audio outputs;
• audio metadata, such as file type, duration, and size;
• processing logs related to generation requests.

Text and Script Information

• text, scripts, prompts, or instructions submitted by you;
• language, voice, speed, style, or generation settings;
• history of generation requests, where available.

Payment and Billing Information

Payments may be processed through Lemon Squeezy or other payment providers. We do not directly store your full credit card number or full payment card details.

We may receive limited billing-related information from payment providers, such as your name, email address, order ID, product purchased, subscription status, renewal status, refund status, country, tax-related details, and transaction metadata.

Technical Information

• IP address;
• browser type and device information;
• operating system;
• pages visited and actions taken inside the app;
• error logs, security logs, and performance data.

3. How We Use Information

We use information to:

• provide, operate, and improve CloneVoice;
• authenticate users and manage accounts;
• process voice samples and generate AI audio;
• store and deliver generated audio files;
• manage subscriptions, credits, billing, refunds, and access;
• respond to support requests;
• detect, prevent, and investigate fraud, abuse, security issues, and unauthorized voice cloning;
• enforce our Terms and Conditions;
• comply with legal, tax, payment, and regulatory obligations;
• analyze usage and improve performance, reliability, and user experience.

4. Voice Samples and Generated Audio

Voice samples and generated audio may contain personal information or biometric-like characteristics because a person's voice can identify them.

You should only upload voice samples that you are legally allowed to use. You are responsible for obtaining consent from any person whose voice is uploaded, cloned, processed, or generated through CloneVoice.

We use uploaded voice samples and generated audio to provide the service, process generation requests, maintain user history where applicable, troubleshoot issues, prevent abuse, and enforce our Terms.

5. AI Processing and Service Providers

CloneVoice may use self-hosted AI models, cloud infrastructure, GPU providers, storage providers, authentication providers, analytics tools, email services, and third-party AI or audio processing providers to deliver the service.

Your uploaded content, voice samples, scripts, and generated audio may be transmitted to or processed by these providers only as needed to operate CloneVoice, generate audio, store files, secure the platform, or provide support.

6. Payments Through Lemon Squeezy

Purchases, subscriptions, invoices, taxes, fraud checks, and payment-related services may be handled by Lemon Squeezy.

When you make a purchase, Lemon Squeezy may collect and process personal and payment information according to its own terms and privacy policy. We do not control Lemon Squeezy's independent processing of payment data.

Lemon Squeezy may share limited information with us so we can fulfill your purchase, activate your plan, manage credits, provide support, handle refunds, and maintain billing records.

7. Legal Bases for Processing

Depending on your location, we may process your information based on one or more legal bases, including:

• your consent;
• performance of a contract with you;
• our legitimate interests in operating and securing the service;
• compliance with legal obligations;
• fraud prevention, abuse detection, and platform safety.

8. How We Share Information

We do not sell your personal information. We may share information with:

• payment processors and merchant of record providers;
• cloud hosting, GPU, and infrastructure providers;
• file storage providers;
• authentication providers;
• analytics and error monitoring providers;
• email and customer support providers;
• professional advisors, where necessary;
• law enforcement, regulators, or legal authorities where required by law;
• parties involved in fraud, abuse, security, or rights enforcement investigations.

9. Data Retention

We retain information for as long as necessary to provide CloneVoice, maintain your account, deliver generated audio, comply with legal obligations, resolve disputes, prevent abuse, enforce our Terms, and maintain business records.

Generated audio, uploaded voice samples, scripts, and generation history may be retained while your account is active or as needed for service functionality. We may delete or anonymize data when it is no longer needed, subject to technical, legal, and operational requirements.

10. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or alteration.

However, no internet-based service, AI system, storage provider, or transmission method is completely secure. You use CloneVoice at your own risk and should avoid uploading highly sensitive, confidential, or unauthorized audio.

11. Cookies and Tracking

CloneVoice may use cookies, local storage, or similar technologies to keep you logged in, remember preferences, operate the app, analyze usage, improve performance, and secure the service.

Third-party providers may also use cookies or similar technologies according to their own policies.

12. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information.

You may contact us to request access, correction, or deletion of your account information. Some information may be retained where necessary for legal, billing, fraud prevention, abuse prevention, security, or dispute resolution purposes.

13. Children's Privacy

CloneVoice is not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, contact us and we will take appropriate action.

14. International Data Transfers

CloneVoice may use service providers located in different countries. Your information may be processed, stored, or transferred outside your country of residence, where data protection laws may differ.

15. Abuse, Safety, and Compliance Reviews

To protect users, speakers, third parties, and the platform, we may review account activity, generation logs, uploaded files, or generated outputs where we reasonably suspect misuse, fraud, unauthorized voice cloning, violation of our Terms, security threats, or legal risk.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date on this page. Continued use of CloneVoice after changes means you accept the updated Privacy Policy.

17. Contact

For privacy questions, account requests, deletion requests, billing support, or abuse reports, contact us at:

support@clonevoiceprompt.online